Privacy policy
Last updated: 25 May 2026
This website is operated by Newbee Meadery Limited trading as Newbee Meadery. Throughout this Privacy Policy, the terms “we”, “us” and “our” refer to Newbee Meadery Limited trading as Newbee Meadery.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our services. It is intended to explain our privacy practices in accordance with the New Zealand Privacy Act 2020.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
By using this website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal information we collect
We may collect and process the following types of personal information, depending on how you interact with us:
- Contact details, including your name, billing address, shipping address, email address and phone number.
- Order and transaction information, including products viewed, products added to cart, products purchased, order history, delivery details, returns, refunds, cancellations and payment confirmation details.
- Payment information, including payment method and transaction details processed through Shopify and our payment providers. We do not directly store full payment card details.
- Account information, including your login details, account preferences and saved information if you create an account.
- Communications with us, including information you provide when you email us or contact us about an order, delivery, refund, complaint or enquiry.
- Age declaration and alcohol delivery information, including confirmation that you and the person receiving an alcohol order are 18 years of age or over, delivery instructions, failed delivery information, refused delivery information, and information relating to age-verification requirements.
- Device and usage information, including your IP address, browser type, device information, cookies, website activity, pages viewed and how you interact with our website.
We may also collect information automatically through cookies and similar technologies when you use our website.
2. How we collect personal information
We may collect personal information:
- directly from you when you browse the website, place an order, create an account, subscribe to updates, complete forms, or contact us;
- automatically through the website, cookies, analytics tools and similar technologies;
- from Shopify and other service providers who help us operate our website and process orders;
- from couriers and delivery providers where information is needed to complete, verify, refuse, investigate or resolve a delivery;
- from payment providers, fraud-prevention tools and other third-party service providers where necessary to operate our business.
3. How we use your personal information
We use personal information for the following purposes:
Providing our products and services
We use your information to process orders, accept payments, arrange delivery, manage returns or refunds, communicate with you about your order, and provide customer support.
Alcohol sale and delivery controls
Because we sell alcohol, we may use your information to:
- confirm age declarations made during website entry, cart or checkout;
- confirm that the purchaser and receiver are 18 years of age or over;
- manage R18 delivery and age-verification delivery requirements;
- record refused or cancelled orders;
- record failed ID checks, suspected minor issues, intoxication concerns or delivery problems;
- comply with alcohol licensing obligations and any licence conditions.
Business records and legal compliance
We use your information to keep accurate records, meet tax, accounting, consumer law, alcohol licensing and other legal obligations, and respond to lawful requests from regulators or authorities where required.
Website operation and improvement
We use information about how customers use our website to maintain, secure, troubleshoot and improve the website, products, services and customer experience.
Marketing and communications
Where permitted, we may use your contact details to send you updates, offers, product information or marketing communications. You can opt out of promotional emails by using the unsubscribe link in those emails.
We may still send you non-marketing messages, such as order confirmations, delivery updates, account notifications, legal notices or responses to your enquiries.
Security and fraud prevention
We may use your information to detect, prevent and respond to fraud, misuse, unlawful activity, security issues, payment issues and breaches of our Terms of Service.
4. How we disclose personal information
We may disclose personal information where reasonably necessary for legitimate business or legal purposes, including to:
- Shopify, which hosts and supports our online store;
- payment providers, to process payments and prevent fraud;
- couriers and delivery providers, to deliver orders and manage R18 or age-verification delivery requirements;
- IT, website, analytics and cloud service providers, to operate and improve our website and business systems;
- professional advisers, such as accountants, legal advisers or compliance advisers;
- regulators, enforcement agencies or government authorities, where required by law or reasonably necessary to meet licensing, legal or regulatory obligations;
- business successors, if we sell, restructure or transfer all or part of our business.
We do not sell your personal information.
5. Shopify and third-party services
Our store is hosted by Shopify. When you use our website or place an order, personal information may be collected and processed by Shopify and by third-party services integrated with Shopify, including payment, analytics, marketing, fraud-prevention and delivery tools.
Shopify and other third-party providers may process or store information in New Zealand or overseas. Their handling of personal information may also be governed by their own privacy policies.
You can learn more about Shopify’s privacy practices by visiting Shopify’s privacy information.
6. Cookies and analytics
We may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve customer experience, support security and assist with marketing.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Children and minors
Our website and products are intended only for people aged 18 years or over.
We do not knowingly sell alcohol to, or collect personal information from, minors for the purpose of alcohol sales. If we become aware that personal information has been provided by a person under 18 in connection with an alcohol purchase, we may cancel the order and delete or restrict the information where appropriate, subject to any legal record-keeping requirements.
8. Storage and security
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration or destruction.
However, no method of transmission or electronic storage is completely secure. You should avoid sending sensitive or confidential information to us through unsecured channels.
9. Retention of personal information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- process and manage orders;
- provide customer support;
- maintain business, tax and accounting records;
- meet alcohol licensing and legal obligations;
- resolve disputes;
- prevent fraud or misuse;
- enforce our Terms of Service.
Where information is no longer required, we will take reasonable steps to delete, de-identify or securely retain it in accordance with applicable requirements.
10. Accessing and correcting your information
You may ask us to access or correct personal information we hold about you.
To make a request, contact us at:
We may need to verify your identity before responding to your request. In some circumstances, we may refuse a request where permitted by law, for example where disclosure would affect another person’s privacy or where information must be retained for legal reasons.
11. Marketing preferences
You can unsubscribe from promotional emails by using the unsubscribe link in the email.
Even if you unsubscribe from marketing messages, we may still send you transactional or service-related messages, including order confirmations, delivery updates, account notices and legally required communications.
12. International transfers
Some of our service providers, including Shopify and other technology providers, may process or store personal information outside New Zealand.
Where personal information is transferred or processed overseas, we will rely on the privacy and security practices of our service providers and take reasonable steps to ensure personal information is handled appropriately.
13. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first at:
We will consider your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices.
The updated version will be posted on this website with a revised “Last updated” date.
15. Contact
Questions about this Privacy Policy or our privacy practices should be sent to:
Newbee Meadery Limited trading as Newbee Meadery
Email: info@newbee.co.nz
