Shipping policy

Last updated: 16 August 2026

This website is operated by Newbee Meadery Limited trading as Newbee Meadery. Throughout this Shipping Policy, the terms “we”, “us” and “our” refer to Newbee Meadery Limited trading as Newbee Meadery.

This Shipping Policy explains where and how we deliver orders, the requirements applying to alcohol deliveries, delivery restrictions, shipping charges, and what to do if an order is delayed, missing or damaged.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By placing an order through this website, you acknowledge that you have read and understood this Shipping Policy.

1. Where we deliver

We currently deliver only to eligible physical addresses within New Zealand, unless otherwise stated.

We do not deliver alcohol to PO boxes, parcel lockers or any location where the identity and age of the person receiving the order cannot be checked.

Some rural, remote or otherwise restricted addresses may not be available for delivery. If we cannot deliver to the address supplied, we will contact you and arrange an alternative where possible or cancel and refund the affected order.

Customer collection or pickup is not available from our premises. Our licensed premises do not operate as a shop, tasting room, cellar door or public retail area.

2. Buyer and receiver age requirements

You must be 18 years of age or over to access our website, purchase alcohol from Newbee Meadery or receive an alcohol order from us.

If someone other than the buyer will receive the order, that person must also be 18 years of age or over.

Before placing an order, you will be required to confirm that:

  • you are 18 years of age or over;

  • the person receiving the alcohol is also 18 years of age or over;

  • you are not purchasing alcohol on behalf of a minor;

  • you will not supply the alcohol to a minor;

  • the information you provide is true and accurate; and

  • you agree to our Terms of Service.

We may refuse or cancel an order where:

  • the required age declaration has not been completed;

  • we reasonably believe that the buyer or intended receiver is under 18;

  • we suspect a proxy purchase or purchase on behalf of a minor;

  • false or misleading information has been provided; or

  • completing the order would breach applicable law or a condition of our off-licence.

3. Delivery methods

Orders may be dispatched by courier or delivered by the licensee, duty manager or suitably trained authorised staff.

Couriers used for alcohol orders must support an R18 ticket or an equivalent age-verification delivery service.

Alcohol deliveries must be received by a person aged 18 years or over.

Alcohol will not be left unattended. Any authority-to-leave instruction submitted by a customer does not apply to an alcohol delivery.

4. Age verification on delivery

The person receiving an alcohol order may be required to provide approved photographic identification showing that they are 18 years of age or over.

Accepted evidence of age may include:

  • a current New Zealand driver licence;

  • a current passport; or

  • a current Kiwi Access Card.

The courier or delivery person may refuse delivery where:

  • nobody aged 18 years or over is available to receive the order;

  • the receiver cannot provide suitable identification when requested;

  • the receiver appears to be under 18 years of age;

  • the receiver appears intoxicated;

  • delivery would breach the Sale and Supply of Alcohol Act 2012;

  • delivery would breach a condition of our off-licence; or

  • we or the delivery provider reasonably consider delivery to be unsafe, unlawful or inappropriate.

If delivery is refused, the order may be held, returned, cancelled or rearranged, subject to our legal obligations and any reasonable delivery or return costs already incurred.

5. Delivery days and times

Alcohol orders may be submitted through our website at any time, subject to website availability and our licence conditions.

Alcohol will not be delivered after 9:00 pm on any day or before 6:00 am on the following day.

Alcohol will also not be delivered or dispatched from our licensed premises on:

  • Good Friday;

  • Christmas Day;

  • before 1:00 pm on Anzac Day; or

  • Easter Sunday, unless permitted by law and our licence conditions.

We may withhold, refuse or reschedule delivery where necessary to comply with applicable law, our off-licence or our responsible service obligations.

6. Processing and delivery estimates

We aim to process and dispatch orders as promptly as reasonably possible.

Any dispatch or delivery timeframe displayed on our website, at checkout or in an order confirmation is an estimate rather than a guaranteed delivery date, unless we expressly agree otherwise.

Delivery may be affected by:

  • weekends and public holidays;

  • rural delivery schedules;

  • severe weather;

  • courier disruption;

  • unusually high order volumes;

  • incorrect or incomplete delivery information;

  • restricted access to the delivery address; or

  • circumstances outside our reasonable control.

If an order is materially delayed, please contact us so we can investigate the delay with the delivery provider.

7. Shipping charges

Any applicable shipping charge will be displayed at checkout before you complete your order.

Shipping charges may vary depending on the delivery address, parcel size, delivery service and any applicable promotion.

Where free shipping is offered, any eligibility requirements will be stated on our website or at checkout.

All prices and shipping charges are displayed in New Zealand dollars and include GST unless otherwise stated.

8. Delivery addresses

You are responsible for providing a complete and accurate delivery address and contact information.

Please contact us as soon as possible if you discover an error. We will try to update the delivery information, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

We may charge reasonable additional delivery costs if an order must be redirected, returned or sent again because:

  • an incorrect or incomplete address was supplied;

  • the property could not be accessed;

  • no eligible adult was available to receive the order;

  • acceptable evidence of age was not produced; or

  • delivery was refused for a reason within the customer’s control.

Any charge or deduction will be applied only to the extent permitted by law.

9. Missed or refused deliveries

If delivery cannot be completed, the parcel may be taken to an approved collection location or returned to us, depending on the delivery provider’s procedures and the applicable age-verification requirements.

If collection from a courier depot is available, the person collecting the parcel must be 18 years of age or over and may be required to present suitable identification.

Reasonable redelivery, return or handling costs may apply where the failed delivery resulted from circumstances within the customer’s control.

Any refund for a returned order will be handled in accordance with our Refund and Returns Policy and your rights under New Zealand law.

10. Tracking information

Where tracking is available, tracking information will be sent to the email address or contact details supplied with the order.

Tracking information may take some time to update after dispatch. Tracking statuses are provided by the delivery provider and may not always update in real time.

11. Missing, delayed or damaged orders

If your order is missing, materially delayed, incorrect or arrives damaged, please contact us as soon as reasonably possible at:

info@newbee.co.nz

Please retain:

  • the product;

  • the original packaging;

  • your proof of purchase;

  • your order and delivery information; and

  • photographs of any damage, where appropriate.

This information can help us investigate the problem and arrange a suitable remedy.

Where we arranged the delivery, we remain responsible for addressing delivery problems in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand law.

We may contact the delivery provider as part of our investigation, but you should contact Newbee Meadery first.

Where appropriate, we may offer a replacement, refund, partial refund or store credit if:

  • goods were damaged in transit;

  • goods were faulty;

  • the wrong product was supplied; or

  • the order was not delivered because of an issue within our reasonable control.

Nothing in this Shipping Policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

12. Order changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

info@newbee.co.nz

We will try to accommodate requests received before dispatch, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been collected by the delivery provider.

Returns and refunds are governed by our Refund and Returns Policy and applicable New Zealand law.

13. Alcohol licence information

Alcohol sold through this website is sold under the following off-licence:

  • Licence holder: Newbee Meadery Limited trading as Newbee Meadery

  • Licence type: Off-licence for remote and online sales

  • Licence number: 60/OFF/55/2026

  • Licence expiry date: 4 August 2027

  • Copy of off-licence: View Newbee Meadery’s off-licence

The licence holder’s name, licence number and licence expiry date will also be included on receipts issued for alcohol sold remotely.

14. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, business practices, off-licence conditions or legal obligations.

The updated version will be posted on this website with a revised “Last updated” date.

15. Contact and business information

Questions about this Shipping Policy or an existing delivery should be sent to:

Newbee Meadery Limited trading as Newbee Meadery
NZBN: 9429050900527
Company number: 8495286
Website: www.newbee.co.nz
Email: info@newbee.co.nz
Country of operation: New Zealand

When contacting us about an existing order, please include your name and order number so we can assist you promptly.